PRIVACY POLICY

Last updated: August 15, 2026

1. Introduction

This Privacy Policy explains how REZ Property Management LLC ("REZ", "we", "us") collects, uses, and protects your personal information when you use our booking website at reservations.rezroatan.com and make a reservation. REZ operates within the Próspera ZEDE jurisdiction and handles personal information in accordance with applicable law within that framework.

2. Information we collect

When you make a booking or contact us, we collect information you provide, which may include:

- Name, email address, and phone number

- Billing/contact address

- Reservation details (dates, property, number of guests)

- Payment information, which is collected and processed by our payment processor (Stripe); REZ does not store your full card number

- Any messages or information you send us

We also automatically collect limited technical information (such as device/browser type and pages visited) to operate and improve the Site.

3. How we use your information

We use your information to:

- Process and manage your reservation and payment

- Send booking confirmations, pre-arrival details, and stay-related messages

- Respond to inquiries and provide guest support

- Comply with legal, tax, and regulatory obligations

- Improve the Site and our services

4. How we share your information

We share your information only as needed to provide the service, including with:

- Our payment processor (Stripe) to process payment

- Our booking/property-management platform (Hostaway) which powers this Site

- Service providers who help us operate (such as messaging and hosting)

- Authorities or third parties where required by applicable law

We do not sell your personal information.

5. Data retention

We keep your information for as long as needed to provide the service, meet legal and tax obligations, and resolve disputes, after which it is deleted or anonymized.

6. Security

We use reasonable technical and organizational measures to protect your information, including secure (SSL/HTTPS) connections and processing payments through a PCI-compliant processor. No method of transmission is completely secure, but we work to protect your data.

7. Your rights

Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact support@rezroatan.com.

8. Third-party links

The Site may link to third-party services (such as the payment processor). Their privacy practices are governed by their own policies.

9. Children

The Site and our services are not directed to children, and we do not knowingly collect information from them.

10. Changes and contact

We may update this Policy and will post the revised version here with a new "Last updated" date. Questions or requests: support@rezroatan.com.